Common Queries

You Asked, We Answered

Looking for more info about one of our products? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch!

FAQ: FAQ

*How do I purchase an item?

If any of these beautiful pieces on our website catches your eye, please take a picture/screenshot of your cart and email us at rainesgems.team@gmail.com or direct message us on Instagram @raines_gems.

We will attend to your order and endeavour to finalise your purchase as soon as we can.

This is to give each and every one of our customers a customised shopping experience as each and every item is one of its kind & is not for a mass market.

If you have any queries about this, please feel free to email or direct message us on our Instagram.

Do you ship internationally?

Yes we do!

All shipping costs shall be additionally borne by the customer as we keep our product costs down.

What are your store policies?

By ordering from Raine's Gems, you agree to be bound by the following policies:

No cancellations, refunds or returns.

We are not responsible for items lost, missing, or damaged during transit and shipment.

International taxes and duties are the sole responsibility of the customer.

To find our more, visit the Store Policies page on our website.

What are the payment options?

After finalising your order, payment will be via Bank Transfer, Paynow, Paypal or Cash on Delivery.

(Cash on Delivery is only applicable for domestic purchases)